Frequently Asked Questions
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About the Products
Are the products you sell authentic?
Yes, all our products are 100% authentic. Clover Alley is an authorized distributor of trusted brands like Nutricost in the Philippines. We source our inventory directly from authorized suppliers, ensuring high-quality and safe products for our customers.
Can your supplements be used with other prescriptions?
While many of our products are safe to use, we highly recommend consulting your doctor or pharmacist before combining supplements with prescription medications to ensure safety and avoid potential interactions.
Can these supplements be used if I have pre-existing conditions?
If you have pre-existing health conditions, it is always best to consult your healthcare provider before starting any supplement. This ensures you’re taking products suitable for your specific health needs.
Ordering and Payments
How can I place an order?
You can shop for our products online through:
- Clover Alley Website
- Shopee
- Lazada
- Tiktok
Do you accept walk-ins or in-store purchases?
No, Clover Alley is an online store only. We do not accept walk-ins, but we’ve streamlined our online process for your convenience. Your orders will be delivered right to your doorstep!
What payment methods do you accept?
We offer a variety of secure payment methods, including:
- Credit/Debit Cards
- Cash on Delivery (COD) via Shopee and Lazada
- Digital Wallets (GCash, PayMaya, etc.)
Shipping and Delivery
How long does shipping take?
Delivery times depend on your location:
- Metro Manila: 2-3 business days
- Provincial Areas: 3-7 business days
Do you ship nationwide?
Yes, we deliver to all locations within the Philippines. Shipping fees may vary depending on your location.
Returns and Customer Support
What is your return policy?
We only accept returns for items that are damaged or defective upon arrival. To request a return, please contact us within 7 days of receiving your order and provide photos of the issue for verification. For health and safety reasons, we do not accept returns for opened or used products
What should I do if my order is incorrect or damaged?
If you receive the wrong item or your product is damaged during delivery, please contact us immediately through our customer support channels. We’ll resolve the issue as quickly as possible.
Health and Usage Questions
How do I know which supplement is right for me?
Each product includes a detailed description of its ingredients, benefits, and recommended usage. If you’re unsure, we suggest consulting your healthcare provider for personalized advice.
Can I take multiple supplements at the same time?
This depends on the specific supplements and your health condition. We recommend consulting your doctor or pharmacist to determine which combinations are safe and effective for you.
Promotions and Loyalty
Do you offer discounts or promotions?
Yes! We regularly run sales and promotions on our platforms, including bundle deals and seasonal discounts. Follow us on Facebook, Shopee, Lazada, and TikTok to stay updated.
Do you have a rewards or loyalty program?
We’re currently working on a loyalty program to reward our customers for their continued support. Stay tuned for updates!
Other Questions
Are there side effects from using supplements?
Side effects are rare but can occur depending on your individual health conditions or interactions with other medications. Always read the product label carefully and consult a healthcare professional if you have concerns.
How should I store my supplements?
Most supplements should be stored in a cool, dry place away from direct sunlight. Always check the product packaging for specific storage instructions.